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Keywords: Elder care
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Journal Articles
The role of emotion in service evaluation: Senior citizens' assessments of long‐term care services
Available to Purchase
Managing Service Quality: An International Journal (2008) 18 (2): 147–162.
Published: 21 March 2008
... 2008 Elder care Health services Customer satisfaction Sweden Long‐term care The evaluation of service by consumers has received considerable attention in the services literature over recent decades (Cronin and Taylor, 1994 ; Grönroos, 2001 ; Gummesson, 2004 ; Oliver, 1977...
