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Keywords: Elderly people
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (2): 152–177.
Published: 22 March 2011
... Publishing Limited 2011 Customer orientation Empowerment Elderly people Health care Community care The inaugural quality assurance work of Donabedian (1980) identified the importance of the interpersonal process in the delivery of healthcare, with the emerging theory fundamental...
Journal Articles
Managing Service Quality: An International Journal (2008) 18 (3): 272–288.
Published: 16 May 2008
... the identities of the other members of the group when expressing their opinions (Ray and Sahu, 1990 ; Klassen and Whybark, 1994 ; Green and Price, 2000 ; McCarthy and Atthirawong, 2003). © Emerald Group Publishing Limited 2008 ISO 9001 series Nursing homes Elderly people Spain...

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