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Keywords: Electronic mail
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Journal Articles
Managing Service Quality: An International Journal (2003) 13 (6): 492–503.
Published: 01 December 2003
... factor (McKenna, 1991). © MCB UP Limited 2003 Innovation Customer service management Worldwide web Electronic mail Australia The fictitious Wenyong Tan is finally online. Her new job includes an e‐mail address and World Wide Web access. She is thrilled to experience what her...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (2): 45–48.
Published: 01 April 1996
... of whom can have access to the same body of project‐related information. Corporate communications Electronic mail Employees Surveys Technology It has been said that a company’s quality systems as perceived or experienced by the external customer can rarely, if ever, exceed those systems...
