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Keywords: Employee
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (1): 114–137.
Published: 14 January 2025
... an environmentally friendly approach. Thus, this study sought to investigate the determinants of employee intention to engage in environmentally responsible actions in the workplace, drawing on the theory of planned behavior (TPB) and the value-belief norm (VBN) theory. Design/methodology/approach This study...
Journal Articles
Journal of Service Theory and Practice (2016) 26 (5): 721–740.
Published: 12 September 2016
...Peter BeomCheol Kim; Kevin D. Carlson Purpose The purpose of this paper is to examine whether agreement between frontline employee self-ratings and supervisory ratings of service performance functions as an indicator of healthy supervisor-subordination relationships above and beyond what might...
Journal Articles
Journal of Service Theory and Practice (2016) 26 (1): 28–49.
Published: 11 January 2016
...Guillermo Bermúdez-González; Innan Sasaki; Dolores Tous-Zamora Purpose – The purpose of this paper is to unfold the relationship between the antecedents of employee and manager commitment, using internal marketing (IM) practices, in elderly care homes. Design/methodology/approach – Based...
