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Keywords: Employee embeddedness
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Journal Articles
How does dysfunctional customer behavior affect employee turnover
Available to Purchase
Journal of Service Theory and Practice (2019) 29 (3): 329–352.
Published: 17 September 2019
... is to fill these gaps by examining employee embeddedness and individualism–collectivism as putative moderators of the hypothesized mediation chain. Design/methodology/approach The authors conducted a field study involving 264 service employees working in two hotels operated by the same international...
