...Jihoon Cho Purpose This study provides a comprehensive empirical framework on the longitudinal interplay of perceived organizational support, employee engagement, perceived service value and upselling. Design/methodology/approach We achieve our research objective by building an empirical...

... the significance of a positive working environment which would enhance job support and job autonomy for employees; therefore, both theories are relevant to the current study. Employee co-creation Employee satisfaction Employee engagement Job resources The services literature today is drawing...

... is the corresponding author and can be contacted at: balkrushna.potdar@utas.edu.au 10 06 2020 29 09 2020 10 11 2020 20 11 2020 03 02 2021 16 02 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only CSR Employee engagement...

... as the key drivers of employee engagement (EE). It also examines the effects of EE on customer engagement (CE) and, in turn, on relationship commitment and switching intention. Design/methodology/approach Data were collected through a structured survey of service employees and customers of 69 bank...

... flows of valued resources and behaviors between participants. Supplementing the established positive influence of job resources on employee engagement and extra-role performance with the fundamental reciprocity tenet of SET that is inherent in reciprocal social exchanges between service provider firms...

... 04 2017 02 06 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Employee engagement Value co-creation Betterment Becoming a co-creative organization is about changing the very nature of engagement and the relationship between...

.... The empirical evidence on the influence of EE adds weight to the growing strategic importance of EE in organizations. The research also highlights leadership and EE together influence specific employee attitudes and behavior (SO). India Leadership Service sector Employee engagement Service orientation...