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Keywords: Employee interaction
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (4): 638–663.
Published: 13 April 2021
... uncomfortable because of what employees, or other customers might think, even when the customer will most likely never see them again (Fliess and Volkers, 2020). Consumer lock-in Social norms Service encounter Dissatisfaction Service setting Employee interaction Whether customers believe...
