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Keywords: Employee psychological well-being
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Journal Articles
Does technology readiness matter? Investigating employee psychological well-being through the lens of social robot anthropomorphism
Available to Purchase
Journal of Service Theory and Practice (2025) 35 (1): 138–164.
Published: 21 January 2025
...' psychological well-being in the hotel industry. Originality/value These empirical results and theory suggest a novel dimension of anthropomorphism in social robot interactions, significantly impacting the employees' psychological well-being. A moderated mediation relationship is established, which confirms...
