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Keywords: Employees’ attitudes
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Journal Articles
Journal of Service Theory and Practice (2015) 25 (4): 486–523.
Published: 13 July 2015
... and customer satisfaction) through the mediating role of employees’ attitudes (job satisfaction, trust and commitment) that comprise relationship quality. Design/methodology/approach – The authors employ a dyadic methodology, with 244 dyads (employee-the average of his/her three patients...
