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Keywords: Engagement dynamics
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (7): 233–265.
Published: 09 October 2026
...' investment of resources. Moreover, it aims to identify engagement roles in an empirical context and examine their mutual influence, shedding light on the induced engagement dynamics. Design/methodology/approach This research draws on actor engagement as the domain theory and role theory as the method...
Includes: Supplementary data
