Keywords: Environment
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Journal Articles
Journal Articles
Managing Service Quality: An International Journal (2003) 13 (1): 27–38.
Published: 01 February 2003
...), The New Corporate Cultures , Perseus Books , Reading, MA . Dunk , A.S. and Lysons , A.F. (1997), “ An analysis of departmental effectiveness, participatory budgetary control processes and environmental dimensionality within the competing values framework: a public sector study...
Journal Articles
Managing Service Quality: An International Journal (1999) 9 (6): 411–422.
Published: 01 December 1999
... strategy. These internal environmental factors must also correspond with the external environment facing the firm. We move now to the interrelationship between the innovative small firm and its external environment. Over the last quarter of a century it has become increasingly recognised that small...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (3): 48–54.
Published: 01 June 1996
... and controlling cost. © MCB UP Limited 1996 Environment Green issues Management Other surprising answers included the fact that he saw no relevance to salaries being tied to how well environmental cost were controlled. He did not think it was relevant for an environmental category to be part...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (2): 26–29.
Published: 01 April 1996
...D. Keith Denton Contends that the environment is the vehicle to greater profits in the 1990s. States that organizations should comply with customer demands, and recent surveys show consumers are willing to pay more for environmentally‐friendly products. Covers areas such as managing vs. controlling...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (6): 353–356.
Published: 01 June 1991
...P. Tattersley Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises...

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