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Keywords: Ergonomics
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Journal Articles
Managing Service Quality: An International Journal (1999) 9 (2): 81–89.
Published: 01 April 1999
...Stanislav Karapetrovic This paper addresses some ergonomic issues in the ISO 9000‐based quality assurance. Ergonomics ‐ the study of human factors in engineering and design of systems is briefly touched on. Then, outlines of ISO 9001 and ISO 9004 quality system models are provided, and all 20...
