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Keywords: Ethnography
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Journal Articles
Learning in a service context: going backstage
Available to Purchase
Managing Service Quality: An International Journal (2007) 17 (6): 635–655.
Published: 20 November 2007
... activities and processes. © Emerald Group Publishing Limited 2007 Learning Social interaction Drama Ethnography Socialisation is a process whereby individuals acquire an understanding of norms of behaviour such that they know what is expected and appropriate in different situations...
