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Journal Articles
What Makes Quality Work
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (1): 43–46.
Published: 01 February 1994
... Med European Union Federal Express ICL Leadership Nissan UK Quality TQM Where change needs to take place across a number of local or national cultures, pacing the change and allowing local teams to shape their own initiatives is even more important. A significant proportion of Ashridge’s...
