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Keywords: FinTech
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (3): 351–365.
Published: 08 January 2021
... and automation of professional knowledge-based services. Mark N. Wexler can be contacted at: wexler@sfu.ca 10 07 2020 29 09 2020 28 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Robo advisor FinTech Professional services...
Journal Articles
Journal of Service Theory and Practice (2020) 30 (1): 79–102.
Published: 23 January 2020
...Christoph F. Breidbach; Byron W. Keating; Chiehyeon Lim By connecting managerial challenges relating to Fintech with the service literature, this paper develops a use-inspired research agenda that provides scholarly and managerially relevant research directions (RDs). These pertain...

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