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Keywords: Football
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Journal Articles
Managing Service Quality: An International Journal (1996) 6 (3): 43–47.
Published: 01 June 1996
... of problem solving. Applies Deming’s System of Profound Knowledge to demonstrate how we can learn to solve problems. In the semi‐final of the soccer World Cup Finals 1990, England lost to West Germany in the penalty shoot‐out. The Italian team had the similar experience when they lost to Brazil in the World...
