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Keywords: Frontline employee characteristics
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (3): 464–482.
Published: 10 April 2025
... 03 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Retail service robots Technology acceptance model Motivation theory Frontline employee characteristics Motivational factors Retail service robots (RSR) is one type of autonomous...
