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Keywords: Frontline service
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Journal Articles
Journal of Service Theory and Practice (2018) 28 (5): 636–660.
Published: 08 August 2018
... ; Slåtten and Mehmetoglu, 2011). Organizational support Customer focus Employee engagement Social exchange theory Work design Frontline employees Frontline service The conceptual framework and competing models presented in Figure 1 assess different ways of understanding the influence...
Journal Articles
Journal of Service Theory and Practice (2018) 28 (2): 228–249.
Published: 08 February 2018
... 11 2016 12 03 2017 17 05 2017 24 10 2017 07 12 2017 07 12 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Creativity Motivation Service innovation Regulatory focus Emotional labour Frontline service...
