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Keywords: Gazelle
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Journal Articles
Journal of Service Theory and Practice (2015) 25 (3): 327–347.
Published: 11 May 2015
... of customer collaboration in the online mode in comparison to the offline mode. Design/methodology/approach – The data for the econometric analysis comes from managers of 102 so-called “gazelles”, knowledge-intensive service firms that were characterized by exceptionally stable growth rates in Sweden...
