Keywords: Generation Z
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Journal Articles
Journal Articles
Journal of Service Theory and Practice (2024) 34 (2): 216–241.
Published: 16 February 2024
... (vs push) LBA causes higher value-in-use in terms of perceived usefulness and perceived ease of use, leading to greater usage intention. Further, the differences in the mediated relationship between pull- and push-LBA are larger among consumers of low PSE (vs high PSE) and Generation Z (vs other...

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