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Keywords: Ghana
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Journal Articles
Managing Service Quality: An International Journal (2013) 23 (1): 62–89.
Published: 18 January 2013
... and focused group studies was used to collect data from 530 ATM customers of 15 banks in Ghana. Descriptive statistics, exploratory and confirmatory factor analysis, as well as multiple regression, were used to identify the relative importance of the dimensions of ATM service quality. Findings The paper...
