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Keywords: Group dynamics
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Journal Articles
Managing Service Quality: An International Journal (2010) 20 (2): 109–122.
Published: 23 March 2010
..., the paper focuses on integrating the impact of customers' co‐creation activities on service quality in a multiple‐actor model. © Emerald Group Publishing Limited 2010 Customers Group dynamics Customer services quality Whereas in individual service encounters staff have to relate...
