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Keywords: HUMAN RESOURCE PLANNING
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Journal Articles
Managing Service Quality: An International Journal (1998) 8 (6): 402–406.
Published: 01 December 1998
... industry Human resource planning Service quality TQM © MCB UP Limited 1998 In the past decade, attempts were made to identify the areas of SQ. For instance, Lehtinen and Lehtinen (1982) proposed that the two main areas of service quality are process quality and output quality. Similarly...
Journal Articles
Managing Service Quality: An International Journal (1992) 2 (3): 147–148.
Published: 01 March 1992
.... Suggests that gaining and sustaining commitment involves more than just emotions and attitudes, it must also be understood and planned. © MCB UP Limited 1992 PERSONNEL PSYCHOLOGY COMMITMENT KAIZEN HUMAN RESOURCE PLANNING Quality commitment What will be the barriers to communicating...
