... Healthcare Transformative services To gain insight into the organizational practices to co-create value with family members, we relied – in line with the recommendations for doing case study research (Verleye, 2019) – upon multiple types of data. An overview of all data is available in Table...

... and shape CP in service delivery effectively for enhanced service quality (McColl-Kennedy et al., 2017a). Customer participation Customer education Service design Service delivery Service quality Service modularity Healthcare Empirical research Given the already scant research...

..., education, healthcare and manufacturing industry. Table-1 Professional services classification (taxonomy) Characteristic categories examples High knowledge intensity Low capital intensity Professionalized workforce Technology developers X Biotech RandD labs...

...Justine Brigitte Virlée; Wafa Hammedi; Allard C.R. van Riel Purpose Patients, when using healthcare services, (co)create value by integrating their own resources with those of a range of stakeholders. These resource integration activities, however, require different types of skills and effort from...

.../approach – Semi-structured interviews incorporating the critical incident technique (CIT) were conducted with 8 doctors and 24 outpatients in selected hospitals in Ghana, exploring their experiences during their encounter in the service delivery impacting on the value creating healthcare opportunities...