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Keywords: Healthcare
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Journal Articles
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (2): 319–340.
Published: 02 February 2024
..., such as healthcare settings (e.g. Danaher et al., 2023 ; McColl-Kennedy et al., 2012), online (brand) communities (e.g. Luo et al., 2015 ; Schau et al., 2009 ; Kamalpour et al., 2021), sharing platforms (e.g. Johnson and Neuhofer, 2017 ; Du and Chou, 2020...
Journal Articles
Antecedents and consequences of effective customer participation: the role of customer education and service modularity
Available to Purchase
Journal of Service Theory and Practice (2023) 33 (5): 697–720.
Published: 01 August 2023
... the latter's effect on service quality. The direct and moderating effect of service modularity on the association between customer education and effective CP is also studied. Covariance-based structural equation modeling is used to test the hypotheses using the survey data collected from the healthcare...
Journal Articles
Flourishing digital technology in professional services firms: multidisciplinary perspectives in India
Available to Purchase
Journal of Service Theory and Practice (2023) 33 (2): 198–216.
Published: 28 February 2023
..., education, healthcare and manufacturing industry. © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Digitalization Education Healthcare Legal firms Manufacturing Professional service firm (PSF) Retail industry PSFs differ significantly from...
Journal Articles
Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels
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Journal of Service Theory and Practice (2020) 30 (3): 277–306.
Published: 02 June 2020
...Justine Brigitte Virlée; Wafa Hammedi; Allard C.R. van Riel Purpose Patients, when using healthcare services, (co)create value by integrating their own resources with those of a range of stakeholders. These resource integration activities, however, require different types of skills and effort from...
Journal Articles
Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach
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Journal of Service Theory and Practice (2015) 25 (4): 443–462.
Published: 13 July 2015
.../approach – Semi-structured interviews incorporating the critical incident technique (CIT) were conducted with 8 doctors and 24 outpatients in selected hospitals in Ghana, exploring their experiences during their encounter in the service delivery impacting on the value creating healthcare opportunities...
