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Keywords: Hotel and catering
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (1): 47–52.
Published: 01 February 1994
... or inexperienced staff used? How are clients allocated to consultants? The current “ticketing” process was also tested against a number of questions such as: © MCB UP Limited 1994 Hotel and catering Hotels Kaizen Managers Performance measurement Scandinavia Research shows...
Journal Articles
Managing Service Quality: An International Journal (1993) 3 (4): 7–12.
Published: 01 April 1993
... of Service Industries, Bournemouth University, Fern Harrow, Dorset,BH125BB, UK (Tel: (0202) 524111, Fax: (0202) 513293). 12 May 1993 MANAGING SERVICE QUALITY © MCB UP Limited 1993 CUSTOMER SERVICE HOTEL AND CATERING NATIONAL HEALTH SERVICE Service delivery systems SERVICE QUALITY ...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (5)
Published: 01 October 1991
... in service quality. Describes ′The Hilton Club′ ‐ a database of guests′ information and preferences which allows staff to cater to guests′ needs before they even arrive. © MCB UP Limited 1991 CONSUMER ATTITUDES EMPLOYEE ATTITUDES EMPOWERMENT HOTEL AND CATERING SERVICE QUALITY ...
