...Elisa Figueiredo; Leonor Pais; Samuel Monteiro; Lisete Mónico Purpose – The purpose of this paper is to explain and empirically test the dependence of organizational processes related to knowledge on the nature of assumptions operating in processes of human resource management (HRM...

... at: nanaza@fmarion.edu © Emerald Group Publishing Limited 2012 Employees behaviour Internal marketing Job satisfaction Human resource management Cooperative extension Employee patronage Engagement Frontline employees In an ever‐growing, highly competitive, profit stifling service...

... for good (financial) results. The Start chain of excellence, see Figure 2 , is almost the same as the Disney Chain and can be summarised as follows: © MCB UP Limited 2002 Service quality Customer satisfaction Leadership Human resource management Employment agencies The Netherlands...

...Paul Boselie; Ton van der Wiele There is a growing interest in theory and in practice with regard to the relationship between human resource management (HRM) and total quality management (TQM), as well as the relationship between these two perspectives and business performance. Empirical research...

... Customer satisfaction Human resource management Retention Reward Recognition For more than a decade, my colleagues and I have been looking at the internal workings and characteristics of organizations that routinely surprise, delight and keep their customers coming back (Zemke and Schaff, 1989...

..., such as given on promotion, and job training to prepare an individual for a new job. The margin is an allowance for predictable events such as leave. © MCB UP Limited 1999 Human resource management Simulation Risk Navy United Kingdom Experimental design (ED) is a powerful technique...

... to the required outsourcing of these services. © MCB UP Limited 1998 Hospitals Human resource management Service quality USA American businesses have embraced the concepts of total quality management (TQM), benchmarking, and productivity measurements as tools to define and improve...

...M. Williams Looks at problem behaviour among employees in organisations during periods of change. Suggests a number of ways of addressing the issues of problem people that affect organisational performance. © MCB UP Limited 1993 HUMAN RESOURCE MANAGEMENT INDIVIDUAL BEHAVIOUR...

... can be achieved only when the proper care is taken to ensure an individual′s fit into the organization′s culture. © MCB UP Limited 1991 EMPLOYEE SELECTION Human resource management RECRUITMENT Selection and placement SHARAFAT KHAN The author outlines in this article various processes...