Keywords: INCENTIVES
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Journal Articles
Managing Service Quality: An International Journal (1993) 3 (1): 399–401.
Published: 01 January 1993
...B.W. Miller Discusses how the First Interstate Bank of Oregon has devised a successful incentive and reward scheme for employees, based on their own view of customer service quality. Reflects on some of management′s main concerns in developing a restructured recognition programme. Shows...

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