... and comforting in times of stress. © MCB UP Limited 1996 Brand awareness Customer loyalty Insurance companies Marketing Why would you want to read about Liverpool Victoria? Well, as a company it has very loyal customers, but perhaps the real question to ask is: “Why is our experience...

... this important information is difficult to obtain. I will explain later on one of the ways that we try to overcome this at PPP. A variation on this theme is to visit companies in the same industry which operate overseas. In our case visits to health insurance companies, particularly in the USA, have proved...

... be measured,and which will provide us with baselines for improvement. The story continues... © MCB UP Limited 1994 British standards Insurance companies ISO 9000 Sedgwick UK Ltd Service quality In August last year, Sedgwick UK – the British wing of Sedgwick Europe,itself part...

...K. Wetherell Reports on the progress of the US‐based Connecticut Mutual Life Insurance Company′s efforts to increase productivity and reduce costs through new information technology. Shows how the company has earned a reputation as an international leader in the use of information technology...

... INSURANCE COMPANIES TQM WORKING PARTIES ORGANIZATIONAL CHANGE CORPORATE CULTURE TEAMWORK All ablaze BETTYE WELLS MILLER The Fireman's Fund Insurance expanded its quality improvement programme through Quality Action Workshops. An unexpected benefit was the establishment of a team-based company...

.... Suggests that TQM means forever and that the emphasis needs to be placed on the future rather than on the past. © MCB UP Limited 1992 INSURANCE COMPANIES TQM TRAINING A way of life STEPHEN TANNER SARAH DAWSON Two years ago, Prudential Life Administration embarked on a comprehensive training...