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Journal Articles
Managing Service Quality: An International Journal (2009) 19 (2): 179–194.
Published: 20 March 2009
...Jeffery S. Smith; Lorraine Lee; Mark Gleim Purpose The purpose of this paper is to examine the effect of radio frequency identification (RFID) implementation on service performance. Design/methodology/approach This study utilizes a case study methodology to explain the impact of RFID...
