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Keywords: Inclusive service design
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (5): 805–831.
Published: 04 September 2025
...Vincent Jeseo; Kristina K. Lindsey Hall Purpose We introduce the framework for inclusive service experiences (FISE), a novel conceptual model designed to advance inclusive service design by integrating accessibility principles into immersive technologies. Unlike prior frameworks that focus...
Includes: Supplementary data
