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1-3 of 3
Keywords: Individual perception
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (3): 287–303.
Published: 17 May 2011
... of hosting mega international sport events have been well documented (Hall and Hodges, 1996 ; Kim and Morrison, 2005 ; Richie and Smith, 1991 ; Richie and Yangzhou, 1987 ; Smith, 2005). © Emerald Group Publishing Limited 2011 Sporting events Consumer behaviour Individual perception...
Journal Articles
Managing Service Quality: An International Journal (2010) 20 (4): 328–342.
Published: 13 July 2010
... of intercultural service encounters, particularly the challenges and stress employees could face. © Emerald Group Publishing Limited 2010 Service delivery Employees Individual perception National cultures Customer satisfaction The service encounter, referring to the interaction between...
Journal Articles
Managing Service Quality: An International Journal (2010) 20 (3): 294–308.
Published: 18 May 2010
... customers, those that have not previously dealt with the service provider, are believed to look to these sensory cues to predict service performance (Ezeh and Harris, 2007 ; Berry et al., 2006 ; Reimer and Kuehn, 2005). Attitudes Individual perception Service delivery Body language...
