... (Oliver, 1980 ; Cronin and Taylor, 1992) and customers' expectations (Chelladurai and Chang, 2000 ; Reeves and Bednar, 1994 ; Zeithaml et al., 1990). © Emerald Group Publishing Limited 2011 Sporting events Consumer behaviour Individual perception Tourism Recently, many...

... of intercultural service encounters, particularly the challenges and stress employees could face. © Emerald Group Publishing Limited 2010 Service delivery Employees Individual perception National cultures Customer satisfaction The service encounter, referring to the interaction between...

... of the perceiver. Interestingly, judgment of appropriateness was not affected by whether the perceiver had a tattoo or not, suggesting that perceived similarity of the object to the perceiver had little influence on evaluation. © Emerald Group Publishing Limited 2010 Attitudes Individual perception...