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Keywords: Information industry
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (6): 8–9.
Published: 01 December 1994
... per cent agreed, 7 per cent disagreed. The quality of my work affects the quality of the final product or service? 98 per cent agreed. Employee attitudes Information industry TQM Companies worldwide are investing vast sums as they aim themselves along the yellow brick road towards...
