Keywords: Information overload
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Journal Articles
Journal of Service Theory and Practice (2016) 26 (6): 788–810.
Published: 14 November 2016
..., and incorporate information overload as a moderating factor. Design/methodology/approach This study tests the hypotheses using a scenario-based experiment. In total, 157 working adults were asked to read three hotel reviews of different information load. Upon completion, they were then asked to respond...

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