...Marianna Sigala; Evangelos Christou; Malamatenia‐Alma A. Pantazi; Nikolaos B. Georgopoulos Purpose Investments in information systems (ISs) seem to suffer from the productivity paradox. In this article three interpretations of this paradox are explored and a business process (BP) oriented...

... activities and spend more time with customers. The way service organisations began to take excellence seriously was by making their processes transparent, eliminating undesired steps and deleting loops. In this paper the focus is on expanding this approach by adding information systems and information...

...Ruben Chumpitaz; Nicholas G. Paparoidamis Drawing on relevant literature, the authors empirically test a model of business loyalty in a sample of 234 clients of information systems suppliers, integrating the concepts of service quality, satisfaction, and loyalty. The study builds on recent advances...

... information mall content Table I Figure 1 The OED information mall © MCB UP Limited 2000 Service quality Internet Information systems providing a single entry point for instantly disseminating and accessing the up‐to‐date OED information and documentation...