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Keywords: Institutional arrangements
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Journal Articles
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
Available to Purchase
Journal of Service Theory and Practice (2022) 32 (4): 477–504.
Published: 27 April 2022
... have begun to focus on coordination mechanisms only recently. Some valuable contributions (Edvardsson et al., 2014 ; Vargo and Lusch, 2016 ; Kleinaltenkamp, 2018 ; Barile et al., 2017) point to institutions and institutional arrangements as essential mechanisms that guide...
Journal Articles
Journal of Service Theory and Practice (2020) 30 (4-5): 437–457.
Published: 09 March 2020
... the dynamics between institutional arrangements, social identities, and personal identity; we show how this reconceptualization is aligned with S-D logic's institutional understanding of value cocreation. Finally, we discuss the implications of our conceptualization for service research and provide guidance...
Journal Articles
The role of proto-institutions within the change of service ecosystems
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Journal of Service Theory and Practice (2018) 28 (5): 609–635.
Published: 23 July 2018
...Michael Kleinaltenkamp; Daniela Corsaro; Roberta Sebastiani Purpose The purpose of this paper is to examine the role of proto-institutions that are new institutional subsystems that subsequently affect the current institutional arrangements in the evolution of service ecosystems. Design...
