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Keywords: Intangible dynamics
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Journal Articles
Journal of Service Theory and Practice (2016) 26 (5): 642–656.
Published: 12 September 2016
... understanding of the intangible dynamics. Research limitations/implications The results allow a deeper understanding of the relationship between data, information, knowledge (explicit and tacit), and intelligence in a specific industry. Given the uniqueness of the financial services results, these findings...
