...Sanjaya Singh Gaur; Piyush Sharma; Halimin Herjanto; Russel P.J. Kingshott Purpose The purpose of this paper is to explore the impact of four types of acculturation behaviors of frontline service employees (assimilation, separation, integration, and marginalization) on customer satisfaction...

...Masoud A. Azhashemi; Samuel K.M. Ho Presents the Japanese initiative of total integrated management and identifies the multiple factors which can influence management quality and business performance in organisations. Explores the UK/European model for business excellence and the process of self...

... for environmental management represent just two well‐established examples of many such standards to come in the near future. This paper addresses a lingering issue of integrating different internal management systems for synergy purposes. Benefits of developing and integrating management systems are illustrated...