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Keywords: Interaction
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Journal Articles
Journal of Service Theory and Practice (2015) 25 (2): 162–180.
Published: 09 March 2015
...Associate Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson; Simone Guercini; Silvia Ranfagni Purpose – The purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes...
Journal Articles
Managing Service Quality: An International Journal (2014) 24 (6): 545–564.
Published: 04 November 2014
... formed around a Finnish footwear brand. The case is both theoretically and practically relevant. It differs from previous research by featuring consumer grassroot activities, face-to-face interaction and strong pre-existing social relationships. Design/methodology/approach – Qualitative case study...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (3): 39–42.
Published: 01 June 1996
... what the other person is saying. A kinesthetic person may reply: “I sense that you are right”, in order to illustrate his/her understanding of what you are saying. © MCB UP Limited 1996 Employees Interaction Improvement Today, the work environment is in a constant state...
