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Keywords: Interaction mode
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Journal Articles
Journal of Service Theory and Practice (2024) 34 (6): 963–984.
Published: 24 September 2024
... and interaction modes. This article verifies the mediating effect of distrust on consumers' intention to use when privacy invasion occurs and verifies the moderating effect of the interaction modes by comparing voice interaction with text interaction and demonstrates that text interaction mode will attenuate...
