... commerce Internet shopping Clothing Gender Customer service management United States of America The internet has become an important medium for the sale of products (Corbitt et al., 2003). About 60 percent of web users make 36 web purchases a year. A majority of web users consider...

... with interpersonal communication quality with the sellers and the interpersonal justice dimension is expected to be more crucial in the recovery failure stages than it is in the initial service failure stages. Service failures Third party vendors Justice Internet shopping The phenomenal growth...

... Group Publishing Limited 2007 Internet marketing Internet shopping Electronic commerce Customer requirements Customer services quality Although it has been less than a decade since researchers began to investigate and measure quality in internet retailing, substantial advances have...