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Keywords: Iran
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (5): 552–567.
Published: 06 September 2011
... Employees of five branches of a large public‐sector bank in Iran are randomly selected as the “treatment group” to undertake a tailored eight‐session EI training program, while employees of another homogenous sample of five branches are selected as the “control group” (involving no EI training). EI...
