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1-3 of 3
Keywords: Justice theory
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Journal Articles
Journal of Service Theory and Practice (2024) 34 (1): 66–97.
Published: 05 December 2023
.... Originality/value This study uses SCT to define AI credibility and takes a justice theory perspective to develop the conceptual framework. Abdul Wahid Khan can be contacted at: f19abdulk@iimidr.ac.in 30 03 2023 17 08 2023 04 11 2023 09 11 2023 10 11 2023 © Emerald...
Includes: Supplementary data
Journal Articles
Journal of Service Theory and Practice (2019) 29 (5-6): 661–690.
Published: 06 November 2019
... of the essential determinants of customer loyalty from the combined perspectives of three theories, namely, justice theory, expectancy disconfirmation theory and commitment-trust theory. This study successfully differentiates the three dimensions of perceived justice and assesses them individually to discern...
Journal Articles
Managing Service Quality: An International Journal (2011) 21 (5): 511–534.
Published: 06 September 2011
... word‐of‐mouth (WOM), and repurchase intention based on the justice theory. Study II investigates whether the phenomenon of the service recovery paradox exists (i.e. whether customers have higher satisfaction, higher repurchase intention, and lower negative word‐of‐mouth after experiencing...
