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Keywords: LEGAL PROFESSION
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Journal Articles
Designing and installing a performance measurement system within a professional society – a case study
Available to Purchase
Managing Service Quality: An International Journal (2000) 10 (4): 216–226.
Published: 01 August 2000
.... The study will show that multiple indicators are necessary at various points in time during the year in order to measure fully whether the desired results are on track for the year. Performance measurement Public sector Case studies Legal profession The program outcomes were also linked...
Journal Articles
Walk‐through audit provides focus for service improvements for Hong Kong law firm
Available to Purchase
Managing Service Quality: An International Journal (2000) 10 (1): 32–46.
Published: 01 February 2000
... and appropriate magazines and other reading materials provided in the waiting areas? Is the office neat and tidy, and thus, providing an image of organisation and efficiency? © MCB UP Limited 2000 Hong Kong Kaizen Operational audit Customer satisfaction Legal profession...
Journal Articles
Applying standards to law
Available to Purchase
Managing Service Quality: An International Journal (1993) 3 (4): 41–43.
Published: 01 April 1993
...J. Creelman Discusses the new concern for quality in the legal profession. Shows how the solicitors′ profession, once considered the epitome of quality itself, is now beginning to find itself living in a competitive world, and how this has consequently led to a radical rethink on how the profession...
Journal Articles
The quality brief
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (6): 353–357.
Published: 01 June 1992
...Malcolm Head Explores the UK legal profession and outlines why total quality management is essential to a legal practice′s future. Describes a TQM programme for solicitors and provides case studies of various firms which have already implemented their own systems. © MCB UP Limited 1992...
