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Keywords: Leaders’ emotional labour
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Journal Articles
How leaders’ perceived emotional labor leads to followers’ job performance: A serial mediation model
Journal of Service Theory and Practice (2019) 29 (1): 22–44.
Published: 18 December 2018
...Tae Won Moon; Won-Moo Hur; Yong Jun Choi Purpose Previous research has focused mainly on the antecedents and consequences of service employees’ emotional labor during the enactment of service roles, with little attention having been paid to how perceptions of leaders’ emotional labor are related...
