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Keywords: Lean services
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Journal Articles
Guilherme Tortorella, Gopalakrishnan Narayanamurthy, Moacir Godinho Filho, Alberto Portioli Staudacher, Alejandro Francisco Mac Cawley
Journal of Service Theory and Practice (2021) 31 (2): 203–224.
Published: 25 November 2020
... was grounded on sociotechnical systems theory. Findings The findings indicate that organizations that have been implementing lean services more extensively are also more likely to benefit from the effects that the COVID-19 had on work environments, especially in the case of home office. Nevertheless...
