... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...

...Mike Fung Almost every service organization wants to achieve TQM and beat the competition. This article shows the learning team approach to help achieve a learning organization and achieve TQM. Considers some of the problems associated with TQM implementation and gives an in‐depth view...

...Oscar G. Mink Learning organizations are one of many current buzz words used by persons concerned with the demands faced by all for change ‐ both radical and transformative change and incremental change. At the heart of any change process is the individual. We know from extensive studies in many...

..., keep the good stuff, discard what doesn’t fit. And so long as we regard management theories and models as ideas to be tried out and possibly discarded, not as new religions, we would have little argument with that approach. Action learning Learning organizations Training techniques...

... learning, and concludes with a description of the learning organization. Within a few years, the global economy will operate global rates of pay, based on the cost of achieving the required end results. Many Third World countries will rely on a mass of poorly educated people to make their economic...

... rises and performance grading. It has removed joy in work and in learning. Management must give back to people intrinsic motivation for innovation, for improvement, for joy in work, for joy in learning. © MCB UP Limited 1996 Deming Football Learning organizations Problem solving...