... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...

...Mike Fung Almost every service organization wants to achieve TQM and beat the competition. This article shows the learning team approach to help achieve a learning organization and achieve TQM. Considers some of the problems associated with TQM implementation and gives an in‐depth view...

...Oscar G. Mink Learning organizations are one of many current buzz words used by persons concerned with the demands faced by all for change ‐ both radical and transformative change and incremental change. At the heart of any change process is the individual. We know from extensive studies in many...

... with change is the capability to interpret, react to, adapt to or influence your environment. In other words, to learn, both on an individual and a corporate level. © MCB UP Limited 1998 Action learning Learning organizations Training techniques Organizations face constant...

... learning, and concludes with a description of the learning organization. © MCB UP Limited 1997 Initially, the relationships between people and their work are changed; individuals are able to take more control of their processes. This leads to a changing relationship between people and those...

.... Everyone should understand that the long‐term objective of an organization is for everybody to win ‐ employees, shareholders, customers, suppliers, and the environment. Failure to accomplish the objective causes loss to everybody in the system. Deming Football Learning organizations Problem...