... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...

...Mike Fung Almost every service organization wants to achieve TQM and beat the competition. This article shows the learning team approach to help achieve a learning organization and achieve TQM. Considers some of the problems associated with TQM implementation and gives an in‐depth view...

...Oscar G. Mink Learning organizations are one of many current buzz words used by persons concerned with the demands faced by all for change ‐ both radical and transformative change and incremental change. At the heart of any change process is the individual. We know from extensive studies in many...

..., keep the good stuff, discard what doesn’t fit. And so long as we regard management theories and models as ideas to be tried out and possibly discarded, not as new religions, we would have little argument with that approach. Action learning Learning organizations Training techniques...

... learning, and concludes with a description of the learning organization. The education system is geared to provide initial learning experiences for life, but not necessarily for a working life. Reality finds that few, passing through the education system to the age of 16 or even 26, have a passionate...

... into the positions defined as the best. Deming Football Learning organizations Problem solving In today’s increasingly prevailing total quality management (TQM) environment, the success of businesses relies on good management skills in, among other things, learning how to solve problems. It should...