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Keywords: Leisure activities
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Journal Articles
Managing Service Quality: An International Journal (2007) 17 (2): 152–173.
Published: 27 March 2007
... services quality Service levels Customer service management Customer satisfaction Leisure activities Service customers frequently view waiting as a waste of their time (Schwartz, 1975 ; Rafaeli, 1989 ; Hui and Tse, 1996 ; Sheu et al., 2003). Consequently, customers tend to dislike...
