Keywords: Loyalty intentions
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Journal Articles
Managing Service Quality: An International Journal (2014) 24 (3): 252–273.
Published: 06 May 2014
...Hong-Youl Ha; Hee-Young Son Purpose – The purpose of this paper is to examine how product usage satisfaction mediates the link between two types of perceived risk and loyalty intentions, and investigate the three moderating effects (overall satisfaction of provider, switching costs, and remaining...

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