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Keywords: Management consultancy
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Journal Articles
Managing Service Quality: An International Journal (2005) 15 (3): 290–305.
Published: 01 June 2005
... differences in the way that companies behaved when implementing a quality system based on ISO 9000; and 2. to investigate how the quality of the consultant can be measured. © Emerald Group Publishing Limited 2005 ISO 9000 series Management consultancy Quality Assessment Spain...
Journal Articles
Managing Service Quality: An International Journal (1997) 7 (1): 58–60.
Published: 01 February 1997
...B.G. Dale; H.G. Harte Examines an approach for introducing total quality management (TQM) in a small safety, engineering and management consultancy. The assessment of the organizational climate using a questionnaire survey followed by a series of meetings with staff to explain the results was found...
