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Keywords: Management culture
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Journal Articles
Managing Service Quality: An International Journal (1998) 8 (3): 198–211.
Published: 01 June 1998
... that are necessary to effect a focused management culture change towards leadership in quality (Angeli, 1997). Through the combination and implementation of the key success factors in the various morphs (steps, stages), a complete total quality metamorphosis (TQm) (transformation, change) can be achieved. © MCB...
